Frequently Asked Questions
Everything you need to know about your fitness journey with us.
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days, while heavy equipment like treadmills and power racks typically arrives within 7-10 business days via our specialized freight partners.
Do you offer professional installation services?
Yes, we offer white-glove assembly and installation for all large fitness machines. You can select this option at checkout for an additional fee.
What is your return policy for apparel and equipment?
We offer a 30-day return policy. Items must be in their original packaging and unused condition. Please note that for hygiene reasons, some items like compression wear and yoga mats are final sale.
Do my fitness machines come with a warranty?
All Fitness Avenue equipment comes with a manufacturer's warranty. This typically covers the frame for a lifetime and parts/electronics for 1-2 years, depending on the specific product.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger equipment purchases, we also offer flexible financing options through Klarna and Affirm.